Security & Trust

Enterprise-Level
Security

Your data is protected by top-tier security measures. We take privacy and security seriously, so you can focus on growing your business.

🔒

Bank-Grade Encryption

AES-256
🇪🇺

GDPR Compliant

Full compliance
☁️

EU Data Centers

Germany and Netherlands

99.9% Uptime SLA

Guaranteed
🛡️

Enterprise Ready

SOC 2 Type II
Security Features

Complete protection
at every level

From encryption to access control, we implement industry best practices to keep your data safe.

🔐

Data Encryption

Your data is encrypted using the strongest standards available, both when stored and when transmitted over networks.

  • AES-256 encryption at rest — Military-grade encryption for stored data
  • TLS 1.3 in transit — Latest protocol for secure data transfer
  • End-to-end encryption option — Available for enterprise plans
  • Encrypted backups — All backups are fully encrypted
👥

Access Control

Granular permissions and authentication mechanisms ensure only authorized users can access your data.

  • Role-based permissions — Define exactly who can do what
  • Two-factor authentication — Extra layer of account security
  • SSO integration — SAML 2.0 and OAuth support
  • IP whitelisting — Restrict access by IP address
📋

Compliance

We adhere to strict regulatory requirements and provide all the tools you need for data compliance.

  • GDPR compliant — Full compliance with European data protection
  • Data Processing Agreement — DPA available on request
  • Right to erasure — Complete data deletion on request
  • Data portability — Export your data anytime
🏗

Infrastructure

Our infrastructure is designed for reliability, security and performance at scale.

  • EU data centers — Data stays within European borders
  • Redundant backups — Multiple backup copies across different regions
  • DDoS protection — Enterprise-level attack mitigation
  • 24/7 monitoring — Continuous security monitoring
Data Handling

Transparent about
how we handle your data

We believe in complete transparency. Here is exactly what data we collect and how we use it.

📊 What Data We Collect

  • Account information
    Email, name, company details for your account
  • Chatbot training data
    The content you upload to train your AI agents
  • Conversation logs
    Chat and voice interactions for analytics
  • Lead information
    Customer data captured through your chatbots

🛠️ How We Use It

  • Service delivery
    Powering your chatbots and voicebots
  • Analytics and insights
    Providing conversation analytics and reports
  • Product improvement
    Improving AI accuracy and features
  • Support
    Helping you when you need assistance

📅 Retention Policies

  • Active accounts
    Data retained as long as the account is active
  • Account deletion
    Data deleted within 30 days of account closure
  • Conversation logs
    Configurable retention period (30-365 days)

🔗 Third-Party Processors

  • Cloud infrastructure
    EU hosting providers (GDPR compliant)
  • AI processing
    Language models with DPA agreements
  • Payment processing
    PCI-DSS compliant payment providers
Certifications & Standards

Industry-recognized
security standards

We adhere to and are certified under the most rigorous security and privacy frameworks.

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SOC 2 Type II Security & Availability
🇪🇺
GDPR EU Data Protection
💳
PCI-DSS Payment Security
🎯
ISO 27001 Information Security
🛡️
SSL/TLS A+ Rating
CCPA California Privacy
Security Practices

How we keep your data
safe

Our security team follows industry best practices and continuously monitors for threats.

  • Regular security audits — Quarterly third-party penetration testing
  • Vulnerability scanning — Continuous automated security scanning
  • Incident response — 24/7 security operations center
  • Employee training — Regular security awareness programs
  • Access logging — Complete audit trail for all access
🟢
All Systems
Operational
🔒
Encrypted
AES-256
Security Score A+
99.9%
Uptime SLA
24/7
Monitoring

Questions about security?
Talk to our team

Our security team is happy to answer questions, provide documentation or discuss your specific compliance requirements.

✓ DPA available on request ✓ Security questionnaire support ✓ Custom compliance reviews