Resolve L1 tickets automatically, guide users through step-by-step troubleshooting, schedule technical interventions and monitor SLAs. On chat, WhatsApp and phone. Non-stop.
Browse the minisite and verify in real time: the AI responds with real information from the knowledge base.
Ask about IT services, troubleshooting or scheduling an intervention — verify the answers live on the minisite alongside.
The AI takes requests, automatically classifies by category and urgency, assigns to the right technician and provides a ticket number with real-time tracking.
Guides users step by step through resolving common issues: internet connection, printer, VPN, email. Complete resolution without human intervention.
Interactive knowledge base with personalized answers. The AI adapts explanations to the user's technical level — from CEO to developer.
Schedule on-site or remote interventions, check technician availability and send automatic confirmations with full access and contact details.
Track response and resolution times per category. Automatic escalation when SLA is at risk. Compliance reports generated automatically.
Present support packages, pricing, inclusions and differentiated SLAs. Generate custom quotes for new IT maintenance contracts.
Jira, Freshdesk, Zendesk, osTicket
APISlack, Microsoft Teams, Discord
NativeTickets, notifications, resolution status
NativeGoogle Calendar, Outlook, Calendly
APIGrafana, Datadog, PRTG, Zabbix
WebhookConfluence, Notion, GitBook
APIHubSpot, Salesforce, GA4
NativeZapier, Make, n8n — connect anything
NativeVirtual phone support agent — takes support calls, guides through troubleshooting, creates tickets automatically and escalates emergencies, non-stop.
"AllAI completely transformed our helpdesk. We used to lose 4 hours a day on password resets and repetitive questions. Now the AI auto-resolves 78% of tickets, and the team focuses on strategic projects. Our SLA compliance jumped from 72% to 95%."
Yes. AllAI integrates with Jira, Freshdesk, Zendesk, osTicket and other ticketing systems. It creates tickets with category, priority and structured description, directly from the conversation with the user.
The AI guides the user step by step through diagnosing the issue. It asks specific questions, provides clear instructions and checks at each step whether the problem is resolved. It covers network, email, VPN, printer and common software issues.
Yes. AllAI works natively in Slack and Microsoft Teams. Employees can open tickets, check status and receive support directly from the channel they already use daily.
You configure SLAs by ticket category (critical, urgent, normal). The AI automatically tracks response and resolution times, escalates when limits approach and generates monthly compliance reports.
Yes. Through integration with Active Directory or IAM systems, the AI can guide the password reset or perform it automatically after verifying the user's identity through preset security questions.
Professional at 59 euros/month for full integrations with ticketing, WhatsApp and Voice AI. Starter at 24 euros/month covers website chat and basic FAQ. Free plan available for testing.
Absolutely. AllAI is ideal for both internal helpdesk (employees) and external helpdesk (B2B clients). You can have separate chatbots per audience, each with its own knowledge base.
Automatic escalation. The AI acknowledges its limits, creates a detailed ticket with the full conversation context and notifies the right technician. The user receives confirmation with an estimated resolution time.
Set up in less than 5 minutes. No code needed.