Comparison between AllAI (AI chatbot) and Customerly (customer service platform with AI, live chat, and email marketing).
| Feature | AllAI | Customerly |
|---|---|---|
| Starting Price | €0/month | €0/month (free, limited) |
| Starting Paid Plan | €24/month Cheaper | €7/month (Essential — no AI) |
| AI Chatbot | ✓ Included on all plans AI on free | ~ Aura AI only from Startup (€39) |
| Auto-training from URL | ✓ From Starter Automatic | ~ Through knowledge base |
| Email Marketing | ✗ Not offered | ✓ Included |
| WhatsApp Business | ✓ From Professional (€59) AI on WhatsApp | ✗ Not offered natively |
| Voicebot AI | ✓ From Professional Unique | ✗ Not offered |
| Live Chat | ~ Focus on AI | ✓ Excellent |
| Video Live Chat | ✗ Not offered | ✓ Included |
| Survey / NPS | ✗ Not offered | ✓ Included |
| Complete White-label | ✓ From Enterprise Complete | ~ Remove branding |
| Reseller Program | ✓ Unique | ✗ Not offered |
| Support in Romanian | ✓ Native | ✗ English/Italian |
Customerly has AI only on the expensive plans. AllAI offers AI on all plans, including free.
* Customerly prices are based on public information from customerly.io, verified in February 2026.
Transparency is important to us. Here’s where Customerly might be a better choice:
Customerly includes a complete email marketing system with automation, segmentation, and drip campaigns. You don’t need a separate tool like Mailchimp — everything is in one place, connected to chat data.
For SaaS companies, Customerly offers a complete suite: chat, email, surveys, onboarding funnels, and product tours. If you need all these features, Customerly eliminates the need for 3-4 separate tools.
The surveys and Net Promoter Score functionality is included natively, allowing you to measure customer satisfaction and collect structured feedback directly from the chat interface, without external integrations.
Customerly includes interactive product guides (product tours) and video live chat. These are valuable features for customer success teams conducting onboarding and demonstrations.
Create a free chatbot and see the difference for yourself.
No credit card required. 300 messages/month free.