How to Migrate from Another Chatbot to AllAI in 24 Hours

If you're already using a chatbot from another provider and aren't satisfied with the features, costs, or support received, migrating to AllAI is much simpler than you think. In most cases, the entire process is completed in less than 24 hours, with no downtime and no loss of important data. In this guide, we show you exactly how to make the transition from Tidio, Intercom, or Crisp to AllAI.

Why Companies Migrate to AllAI

The most frequent reasons we hear from companies making the switch:

Cost

Many chatbot platforms have prices that increase dramatically with conversation volume. A plan that seems affordable at 100 conversations per month becomes prohibitive at 1,000+. AllAI offers transparent plans with generous conversation volumes included, with no invoice surprises.

Native AI Features

Older platforms added AI as an add-on over a rule-based architecture. AllAI was built from the ground up on conversational AI technology, which means more natural responses, superior contextual understanding, and much simpler configuration.

Multilingual Support

The AllAI team offers complete technical support in multiple languages, with response times under 2 hours on business days. Documentation, the dashboard, and migration assistance are all available in your preferred language.

Extensive Integration Ecosystem

AllAI integrates natively with popular platforms and tools that businesses rely on, including local and regional tools that international providers often overlook.

What to Prepare Before Migration

Before starting the actual process, collect these resources from your current platform:

1. Export Conversations and History

• Export conversation history in CSV or JSON format (most platforms offer this option in settings)
• Identify the 50 most frequent questions from conversations — these are priority for training the AllAI chatbot
• Save conversations with positive feedback — they're excellent examples of quality responses

2. Export Knowledge Base / FAQs

• Download all knowledge base articles in text or HTML format
• List all manually configured question-answer pairs
• Save existing automation rules and conversational flows

3. Note the Current Widget Settings

• Colors used (hex codes)
• Welcome message
• Position on page
• Display rules (which pages it appears on, which it doesn't)
• Proactive triggers (after how long it appears, on which pages)

4. List Active Integrations

• Connected CRM (HubSpot, Salesforce, Pipedrive)
• Email marketing platforms (Mailchimp, SendGrid)
• Zapier / Make automations
• Other custom integrations or API connections

Migrating from Tidio: Step by Step

Tidio is one of the most popular chatbot platforms. Here's how to migrate:

Step 1: Export Data from Tidio

1. Go to Tidio Dashboard > Settings > Data Export
2. Select "Export All Conversations" — you'll receive a CSV file with the full history
3. Go to Chatbots > Bot List and note all the conversational flows you've created
4. From Contacts, export the contact list with associated tags

Step 2: Configure AllAI

1. Create your AllAI account and access the dashboard
2. From Settings > Import, upload the CSV file with conversations from Tidio
3. AllAI automatically analyzes conversations and extracts frequent question-answer pairs
4. Review and adjust the responses suggested by AllAI based on the analysis
5. Configure the widget with the same colors and settings as in Tidio

Step 3: Switchover

1. Replace the Tidio code on your website with the AllAI code (a single line of JavaScript)
2. Test the widget on 2-3 different pages
3. Deactivate (don't delete yet) the Tidio account after 48 hours of problem-free operation

Migrating from Intercom: Step by Step

Intercom is a more complex platform, but migrating to AllAI is just as straightforward:

Step 1: Export Data from Intercom

1. Go to Intercom > Settings > Data Management > Export your data
2. Select what you want to export: Conversations, Users, Companies, Articles
3. Intercom sends the export via email in CSV format (may take a few hours for large volumes)
4. From Articles, export all Help Center articles
5. Note all active Custom Bots and Series

Step 2: Configure AllAI

1. Import Help Center articles into the AllAI knowledge base (supports HTML, text, and PDF)
2. Use exported conversation data to identify the top 100 questions
3. Recreate the logic from Custom Bots as conversational flows in AllAI (often, AllAI's AI automatically handles what required manual rules in Intercom)
4. Connect integrations: CRM, email marketing, Zapier

Step 3: Switchover

1. Replace the Intercom snippet with the AllAI snippet in your site's code
2. If you use Intercom for email marketing too, configure an alternative (Mailchimp, Brevo) before the switch
3. Redirect the Help Center (if it was hosted on Intercom) to your own domain

Migrating from Crisp: Step by Step

Crisp is popular among startups and SMBs. The migration is straightforward:

Step 1: Export Data from Crisp

1. Go to Crisp > Settings > Website Settings > Export Data
2. Export: Conversations, Contacts, Helpdesk Articles
3. Save the chatbot configuration (Crisp Bot) — scenarios and flows
4. Note routing and auto-assignment rules

Step 2: Configure AllAI

1. Import contacts and Helpdesk articles into AllAI
2. Configure the AI chatbot with data from imported articles
3. Set up escalation rules similar to Crisp's routing
4. Customize the widget to maintain visual continuity

Step 3: Switchover

1. Replace the Crisp JavaScript code with AllAI's
2. Test on all pages where Crisp was active
3. Check integrations: if you used Crisp with Slack, reconfigure notifications through AllAI

Transferring the Knowledge Base

The knowledge base is the most important asset you're transferring. Here are the most efficient methods:

Method 1: Document Import

Export articles from the old platform in HTML or PDF format and upload them directly to AllAI. The AI automatically processes the content and makes it available to the chatbot.

Method 2: URL Scanning

If you have a public Help Center or FAQ pages on your site, AllAI can automatically scan the URLs and extract information. This method is the fastest and requires no manual export.

Method 3: CSV Import

For structured FAQs (question + answer), use a CSV file with two columns. AllAI imports them and makes them available to the chatbot in minutes.

Widget Redirection: A Single Line of Code

The simplest step in the entire migration. All you need to do is replace the JavaScript snippet on your website.

Remove the old code (Tidio example):

<script src="//code.tidio.co/xxxxxxxxx.js" async></script>

Add the AllAI code:

<script src="https://widget.allai.ro/chatbot/YOUR-ID.js" async></script>

If you use WordPress, Shopify, or WooCommerce, AllAI offers dedicated plugins that make this change with a single click from the admin panel, without editing code.

Post-Migration Checklist (10 Points)

After completing the migration, check these 10 points before considering the process complete:

1. Widget loads correctly on all site pages (desktop and mobile)
2. Colors and logo match the brand identity
3. Welcome message is correct and relevant on each page
4. Chatbot responds correctly to the 20 most frequent questions
5. Lead form collects contact data and sends it to CRM
6. Integrations work — CRM, email marketing, Zapier/Make
7. Escalation to human agent works correctly (if configured)
8. Notifications are sent correctly to the team (email, Slack, SMS)
9. Analytics records conversations and KPIs
10. Old code has been completely removed from the site (no JavaScript conflicts)

Dedicated Migration Support

The AllAI team offers dedicated assistance for every migration. Here's what's included:

• Pre-migration consultation — we analyze your current configuration together and plan the migration
• Technical assistance — we help with data export, import into AllAI, and integration configuration
• Post-migration verification — an AllAI specialist verifies everything works correctly
• Team training — onboarding session for your team on the new dashboard
• First 7 days monitoring — we proactively monitor performance and intervene if any issues arise

The migration assistance service is free for all Professional and Enterprise plans. For the Starter plan, migration assistance is available for a fee or through self-service with our video guides.

Typical Migration Timeline

Here's what a realistic timeline looks like for a standard migration:

• Hour 0-2: Export data from old platform, create AllAI account
• Hour 2-6: Import knowledge base, configure AI chatbot, customize widget
• Hour 6-10: Configure integrations (CRM, email, Zapier)
• Hour 10-16: Internal testing on all main scenarios
• Hour 16-20: Widget switchover (replace JavaScript code)
• Hour 20-24: Monitor first live conversations, fine adjustments

For businesses with complex configurations (multiple sites, custom integrations), migration may take 2-3 days. The AllAI team will inform you about the specific timeline for your case.

Conclusions

Migrating from one chatbot to another can seem intimidating, but with proper preparation and the right support, the entire process takes less than one business day. The most important aspects are: making a complete backup of data, transferring the knowledge base, and testing thoroughly before the switchover.

If you're unhappy with your current chatbot platform, don't let inertia stop you from making the change. Every day spent with an underperforming chatbot is a day you're losing potential customers and spending more than you should.

Ready to make the migration? Schedule a free migration consultation with the AllAI team and we'll analyze your current configuration together to plan a seamless transition.